Fibrelane is the back office for Indian ISPs and cable operators. It raises your GST invoices, records every payment and shows your staff exactly who is due today.
Plans expire and bills go overdue, and nobody notices until the customer calls.
Every invoice is worked out on a calculator and copied into a register.
ID and address proofs are spread across phones, folders and email.
Old billing tools are cluttered and hard to learn, so staff slip back to Excel.
A message in a WhatsApp group is easy to miss and hard to follow up.
All of this is built and live today. Anything still to come is marked coming soon.
Raised for you on activation, renewal, plan change and static IP assignment. Choose GST per charge, add discounts before or after tax, and download PDF tax invoices with both GSTINs.
Monthly, quarterly, six monthly, yearly or custom validity. A price change never touches existing customers. Plan changes can be scheduled for a date, and when a change is your decision, the customer’s unused days come back as a credit note.
The dashboard opens on what needs doing today: overdue bills to collect, plans ending in the next seven days and refunds waiting to go out. Outstanding and collected totals are always worked out live.
One sign up form for residential, commercial and trust customers. Businesses get their own documents, like Shop Act and the firm’s PAN. Save as a draft, activate now or on a future date, and see the first bill before you save.
Every unit with its serial number and MAC. Stock, purchase orders, deployments, faults, repairs and vendor returns, security deposits and depreciation over four years.
See each public and private IP, its status and who holds it. Billed yearly, renewed now or on a date you choose, and moved to another IP with unused days refunded when the change is your decision. The full assignment history is kept.
Each complaint gets a category, a priority, a person and a running history of notes, so whoever picks it up next knows what has been tried.
Set your own company name, logo and brand colours inside the console, so your staff work in something that looks like yours.
Every bill and every router, written down once, never lost.
Every step of a subscriber’s life with you happens in the same place, and every step leaves a record.
One guided form collects identity and address proofs.
Go live now or on a chosen date, once the papers are complete.
GST invoices are raised for you. Record UPI, bank or cash payments as they come in.
Renew, pause or switch plans, with unused days settled.
Complaints become tickets with an owner and a history.
Disconnect or terminate, with every balance settled in one step.
Invoices follow GST rules from the start, so the numbers your accountant sees are the numbers your staff saw.
Everyone signs in with their own account and a fixed role. New customers go to the right relationship manager by pincode, and each manager sees only their own area.
Staff who leave are disabled, never deleted, so their history stays. You can sign anyone out of every device at once.
Every charge or refund is a visible document with its own history.
Errors list everything that’s missing, in plain words.
Refund amounts, new expiry dates and “will be marked Paid” are shown first.
Activating, paying and refunding can’t happen twice by accident.
Two people editing the same record can’t wipe out each other’s work.
Due dates and expiries turn over at midnight IST.
Send us the sheets you use today. We bring your plans and customers into Fibrelane for you, at no cost, so your team starts with real data on day one. Your data stays yours: export it as CSV whenever you like.
Talk to us about movingStart with a free month. Then tell us roughly how many subscribers you serve and we’ll send you a quote. There’s no public price list, because a cable operator with 300 homes and a fibre network with 20,000 need different things.
Something else on your mind? Ask us on the demo call.
No. Fibrelane is built for office staff, not IT teams. Screens use plain words, each morning starts with a short list of what to do, and errors say exactly what’s missing. We help your team get set up during the trial.
Yes, for one month. Book a demo and we’ll set you up with your own plans and customers, and move your data across at no cost.
Yes. Fibrelane is built to serve many ISPs from one platform, and each ISP’s data is kept completely separate. No other company can see your customers, bills or staff.
Yes. 18% GST is split into CGST 9% and SGST 9%, GST and non GST invoices run in separate gapless series each financial year, and PDF tax invoices carry your GSTIN and your customer’s. IGST billing for customers in other states isn’t supported yet.
Not yet. Online payments are coming soon. Until then your staff record UPI, bank transfer and cash payments by hand, and UPI and bank reference numbers are checked before they’re saved.
Yes. Field Technician is one of the five roles, alongside Tenant Admin, Billing Staff, Office Staff and CRM. There isn’t a separate mobile app yet.
Send us the sheets you use today and we bring your plans and customers into Fibrelane for you, using our Excel templates. There’s no charge for the move.
It’s yours. Export your plans and customers as CSV at any time, whether you stay or not.
Not yet. SMS and WhatsApp reminders about renewals and unpaid bills are coming soon. Until then your team sees who is overdue or due for renewal every morning.
No. Fibrelane runs your billing, customers, equipment and support. It doesn’t switch connections on or off on your network.
Yes. Set your company name, logo and brand colours inside the console.
Leave your details and we’ll get in touch to set up a short walkthrough for you and your office team.